F.A.Q
Do you accept returns?
All pieces are made to order by the selected artist and produced specifically for each client. For this reason, returns are not accepted once production has begun.
Every detail, including materials, dimensions, and finishes, is confirmed during your consultation before placing an order.
What should I expect once my order is confirmed?
Once your order is confirmed, all specifications, including materials, dimensions, and finishes, are finalized directly with the artist. Each piece is then produced specifically for you.
What is the delivery timeline?
All pieces are made to order by our partnering artists. Production timelines vary by maker and are discussed during your consultation, with most pieces requiring approximately 6–12 weeks. Updates are provided as the piece progresses toward completion.
Where are your products manufactured?
All pieces are made by carefully selected independent artists within your region. Each artist is chosen for their craftsmanship, attention to detail, and commitment to quality, ensuring every piece meets KOZIHO’s standards.